FAQ’s

NO REFUNDS, EXCHANGES, CANCELLATIONS OR CHANGES.

Do you connect to other airports or train/bus stations?
Click HERE for connection details.

Where do I find the bus in New York or Tysons/DC Metro or Charlottesville?
Click HERE for location details.

What about luggage?
We do not check luggage or provide receipts. You load your own baggage and liability is limited to $50 per bag. You may bring one piece of luggage per reservation, not exceeding 62 inches when adding the total length + width + height and not more than 50 pounds. You may also bring one small (briefcase size) carry-on bag that will fit in the overhead storage compartments or under the seat. Maximum bag sizes that are commonly used for airline carry-on, such as wheeled rectangular bags are too large to be taken inside the passenger compartment and will not be permitted. No special exceptions are made for strollers, car seats, etc.

Are there any discount tickets available on this website?

Sorry. No.

Can I exchange my ticket for a different travel date, time or location?
Sorry. No. 

Do you sell parking spaces/tickets?
Sorry. No.

May guests under 18 years of age ride alone?
Sorry. No.

May I send a package without a human?
Sorry. No.

May I bring my pet?
Sorry. No. Only Certified service animals are allowed.

The bus was late or delayed. Am I entitled to a refund?
Sorry. No. All times are estimates and may be affected by any number of factors including weather, traffic and mechanical issues. All public transportation experiences these types of delays and interruptions from time to time.

Can I rent a bus or smaller vehicle for a trip, wedding or party?
Yes. Click HERE for instant prices for all of our charter services.